3. Cancellation and Refund Policy

1. Introduction

1.1 This Cancellation and Refund Policy governs all donations, recurring subscriptions, and contributions made through the official website of NayePankh Foundation, a registered non-profit organization under the Societies Registration Act, 1860, with valid 12A and 80G certifications.

1.2 By making a donation or subscribing to a recurring donation plan, you acknowledge and agree to this strict no-refund policy.

1.3 NayePankh Foundation works in areas such as education, healthcare, hygiene, women empowerment, and relief for underprivileged communities. All donations received are immediately allocated and utilized toward ongoing projects.

2. Statement of No Refund for Donations

2.1 All donations made to NayePankh Foundation are final, voluntary, and non-refundable.

2.2 Once a donation is processed through Razorpay or any payment gateway linked to our website, the amount is instantly deployed for charitable purposes.

2.3 Neither partial nor full refunds will be provided, regardless of the reason for the request.

3. Why Refunds Aren’t Possible (Funds Utilization Explanation)

3.1 Charitable funds are often used immediately upon receipt to support urgent causes such as:

Providing daily meals to children and families.

Funding education for underprivileged students.

Medical and hygiene-related interventions.

Emergency relief work during disasters.

3.2 Since the money is instantly allocated, reversing or refunding contributions would jeopardize ongoing projects and harm beneficiaries who rely on timely support.

3.3 Donors are requested to carefully verify their donation details and willingness before completing the transaction, as once made, the donation cannot be reversed.

4. Subscription Cancellations (Step by Step with Examples)

4.1 NayePankh Foundation offers recurring donation subscriptions via Razorpay. These are ongoing contributions automatically charged at fixed intervals (monthly/quarterly/yearly).

4.2 Cancelling a Subscription:

Donors may cancel future charges at any time by:

Logging into Razorpay and cancelling the subscription themselves.

Contacting us at contact@nayepankh.com

with their transaction ID and registered email.

4.3 Effect of Cancellation:

Example 1: If your monthly subscription is ₹500 and you cancel on the 10th of the month, the payment already made for that month is non-refundable, but no further charges will be deducted from the next cycle.

Example 2: If you cancel after an annual donation of ₹5,000 is processed, that amount remains non-refundable, but future renewals will not occur.

4.4 Timelines:

Cancellations may take 3–5 working days to be reflected in the Razorpay system.

5. Processing Timelines with Payment Gateways

5.1 All payments are processed securely by Razorpay, which follows PCI-DSS standards.

5.2 While we receive donation confirmations instantly, cancellation of recurring subscriptions depends on the gateway’s internal processing timelines.

5.3 NayePankh Foundation has no control over delays caused by the payment processor or the donor’s issuing bank.

6. Chargebacks & Disputes Handling

6.1 If a donor raises a chargeback (dispute) with their bank or card issuer:

NayePankh Foundation will provide proof of donation authorization and utilization of funds.

Since donations are voluntary and instantly applied, chargebacks will generally be denied by banks after review.

6.2 Donors are advised to contact us first for any queries before initiating disputes with financial institutions.

7. Donor Responsibility in Providing Correct Details

7.1 Donors are solely responsible for entering accurate personal, email, and payment details when making a donation.

7.2 Incorrect details may result in:

Receipts not being generated.

80G certificates being delayed or misdirected.

Subscription cancellation issues.

7.3 NayePankh Foundation will not be held liable for consequences arising from donor errors in submission.

8. No Returns, Exchanges, or Reversals

8.1 Donations are not payments for goods or services; therefore, concepts like “returns” or “exchanges” do not apply.

8.2 Once made, donations cannot be swapped, redirected, or reversed to another campaign or cause.

9. Final Declaration

9.1 By making a donation or subscription through our website, you expressly agree that:

All donations are final and non-refundable.

You understand that funds are utilized immediately.

You will not seek chargebacks, disputes, or legal claims for refunds.

9.2 This policy ensures transparency while protecting the sustainability of our programs and beneficiaries who depend on timely financial support.

10. Contact Us

For any queries regarding this policy, please contact:

📧 contact@nayepankh.com

📞 +91-8318500748