Privacy Policy

NayePankh Foundation (“Foundation,” “we,” “our,” “us”) is committed to protecting the privacy of every donor, supporter, volunteer, and visitor who engages with our website www.nayepankh.com

. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services, make donations, or subscribe to our programs.

By accessing our website or providing your information for donations, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Full name

Email address

Phone number

Postal address (if required for donation receipts or communication)

PAN or tax identification (for issuing 80G receipts)

1.2 Payment Information

Card number, expiry, CVV, UPI, or net banking details (processed securely via Razorpay)

Transaction details (amount, date, mode of payment)

⚠️ Important: We do not store card, CVV, or banking credentials on our servers.

1.3 Non-Personal Information

Browser type, IP address, and operating system

Date, time, and duration of site visits

Referring websites or search engines

Cookies and usage data for analytics

1.4 Communication Information

Queries sent via “Contact Us” form or email

Preferences for newsletters, updates, or program communications

2. How We Use Your Information

We use the collected information for the following purposes:

To process and acknowledge your donations/subscriptions

To issue 80G tax exemption receipts and comply with legal requirements

To send updates, impact reports, newsletters, and thank-you messages

To respond to your queries, feedback, and support requests

To maintain internal donor records and transaction history

To improve our website performance and user experience

To comply with obligations under Indian law and regulations

3. Consent

When you provide us with personal information to complete a donation or subscription, you consent to our collection and use of that information for the stated purpose.

You may withdraw your consent at any time by writing to us at contact@nayepankh.com

, subject to legal, contractual, and tax compliance obligations.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share data under the following circumstances:

Payment Processing: With Razorpay and banking partners, solely for completing donation transactions.

Regulatory Compliance: With government or tax authorities if legally required.

Service Providers: With trusted vendors providing IT, communication, or hosting support.

Legal Obligations: When disclosure is required by law, court orders, or to protect our legal rights.

5. Payment Security

All transactions are processed via Razorpay, which is PCI-DSS compliant.

Sensitive payment information (card details, CVV, UPI PIN) is encrypted during transmission and never stored on our servers.

Donors are encouraged to use secure devices and networks while making online donations.

6. Data Retention

Donation and subscriber records are retained as long as required under Indian tax and accounting laws.

Communication records may be retained for audit, transparency, and donor service purposes.

Non-essential data may be deleted periodically to minimize risks.

7. Cookies and Tracking

Our website may use cookies, log files, and analytics tools to:

Understand visitor preferences

Track website usage and performance

Provide a personalized browsing experience

You may disable cookies in your browser settings, but some features of our site may not function properly.

8. Data Security

We adopt appropriate technical and organizational security measures, including:

Secure Socket Layer (SSL) encryption on transactions

Firewalls and intrusion detection systems

Limited access to donor records on a need-to-know basis

Staff training on handling personal data

While we strive for high security, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

9. Cross-Border Data Transfers

If our service providers (such as cloud hosting or email systems) are located outside India, your data may be transferred internationally. In such cases, we ensure adequate protection is in place.

10. Your Rights

As a donor or supporter, you have the right to:

Request access to the personal information we hold about you

Correct or update inaccurate details

Withdraw consent to marketing communications

Request deletion of data (subject to legal obligations)

For any such requests, please write to us at contact@nayepankh.com

.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay, social media). We are not responsible for their privacy practices or content. We encourage you to read their policies when visiting those sites.

12. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a revised “Last Updated” date.

13. Grievance and Contact Information

If you have any concerns about this Privacy Policy or the handling of your data, please contact:

Grievance Officer

NayePankh Foundation

📧 Email: contact@nayepankh.com

📞 Phone: +91 8318500748

🌐 Website: www.nayepankh.com